Hardware

There are many reasons of this:

Your internet connection is damaged

If you used to play this game without issues, then it may be that your internet connection has been damaged, due to time or other circumstances. This is how to repair it:

1. Go to your Windows start menu.

2. Go under Help and Support.

3. When the window pops up (it may take a second or two), type in the searchbox in the upper-right corner Repair connection.

4. A new page on the window should come up. in the left box area, click the first topic, stating Repair a LAN or sigh-speed Internet connection.

5. Follow the instructions given in the right area of window.