Connection Failures: Difference between revisions
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== Problem == | |||
Roblox client can’t connect to the Roblox game server | |||
<br> | |||
== What Happens == | |||
Roblox fails to connect to the game server, showing the user an error message | |||
Error messages include “Could Not Connect”, “ID 14 Failure”, and similar | |||
User can “Visit Solo”, but cannot “Visit Online” | |||
<br> | |||
== Why it Happens == | |||
== | ==== Firewall ==== | ||
This is almost always a firewall problem, though it can be (in very few cases) the result of a low-bandwidth connection or a flakey wireless connection. You can rule out the wireless connection by switching to a wired connection if possible. If it’s not the connection, or if you can’t try a wired connection, assume it’s the firewall. | |||
==== Slow Internet Connection / Big Map ==== | |||
== | |||
If you are playing on the internet on really slow service, and the map is big, it can take a good bit of time to actually download the map. Give it a little while. ROBLOX can be played on a modem, but your experience is likely to be poor. | If you are playing on the internet on really slow service, and the map is big, it can take a good bit of time to actually download the map. Give it a little while. ROBLOX can be played on a modem, but your experience is likely to be poor. | ||
==== Empty Map / Place ==== | |||
If the map seems to be running.. but it is unusually devoid of stuff, then the maker was just lazy and the map did in fact load. The maker probably just didn't do anything with the map, so it is empty. You can tell when a map is done loading, a chime is sounded. | If the map seems to be running.. but it is unusually devoid of stuff, then the maker was just lazy and the map did in fact load. The maker probably just didn't do anything with the map, so it is empty. You can tell when a map is done loading, a chime is sounded. | ||
==== Bad Map / Place ==== | |||
Quite simply. the map is bad. something happened when the map was made, there is some bad script, or something is preventing the map from working properly. Inform the maker of the problem, there is nothing you can do about it. | Quite simply. the map is bad. something happened when the map was made, there is some bad script, or something is preventing the map from working properly. Inform the maker of the problem, there is nothing you can do about it. | ||
<br> | |||
== What to Do == | |||
== | |||
==== Make Sure You’re Using the Supported Browser ==== | |||
First thing to check, is see what browser you are using. Currently, the ROBLOX web site and the inbuilt browser you use in the Roblox Studio are using Internet Explorer, and that is all the Roblox can start from at the moment. Firefox and Opera are not yet supported, and you will have to either use Internet Explorer to open it, or go into Roblox Studio, where the page will open up. If you try to connect to a world without IE, you may get an error message that says "Roblox cannot start from your web browser," and that is the very error that this is. | |||
==== Configure Your Firewall ==== | |||
See [[Firewall and router issues| Firewall and router issues]] for trouble-shooting tips. | |||
==== Contact Support ==== | |||
Once you have tried all of the above, contact support at info@roblox.com. And be sure to tell them that you followed the instructions on the wiki. | |||
Revision as of 15:45, 25 June 2008
Problem
Roblox client can’t connect to the Roblox game server
What Happens
Roblox fails to connect to the game server, showing the user an error message Error messages include “Could Not Connect”, “ID 14 Failure”, and similar User can “Visit Solo”, but cannot “Visit Online”
Why it Happens
Firewall
This is almost always a firewall problem, though it can be (in very few cases) the result of a low-bandwidth connection or a flakey wireless connection. You can rule out the wireless connection by switching to a wired connection if possible. If it’s not the connection, or if you can’t try a wired connection, assume it’s the firewall.
Slow Internet Connection / Big Map
If you are playing on the internet on really slow service, and the map is big, it can take a good bit of time to actually download the map. Give it a little while. ROBLOX can be played on a modem, but your experience is likely to be poor.
Empty Map / Place
If the map seems to be running.. but it is unusually devoid of stuff, then the maker was just lazy and the map did in fact load. The maker probably just didn't do anything with the map, so it is empty. You can tell when a map is done loading, a chime is sounded.
Bad Map / Place
Quite simply. the map is bad. something happened when the map was made, there is some bad script, or something is preventing the map from working properly. Inform the maker of the problem, there is nothing you can do about it.
What to Do
Make Sure You’re Using the Supported Browser
First thing to check, is see what browser you are using. Currently, the ROBLOX web site and the inbuilt browser you use in the Roblox Studio are using Internet Explorer, and that is all the Roblox can start from at the moment. Firefox and Opera are not yet supported, and you will have to either use Internet Explorer to open it, or go into Roblox Studio, where the page will open up. If you try to connect to a world without IE, you may get an error message that says "Roblox cannot start from your web browser," and that is the very error that this is.
Configure Your Firewall
See Firewall and router issues for trouble-shooting tips.
Contact Support
Once you have tried all of the above, contact support at info@roblox.com. And be sure to tell them that you followed the instructions on the wiki.
