Firewalls: AOL: Difference between revisions

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Like all internet multiplayer games, ROBLOX needs to send and recieve data over the internet. If you are unable to get into a game, there's a good chance ROBLOX's access to the internet is being restricted by either a firewall or by your router settings.
{{CatUp|Firewall and router issues}}


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This page's purpose is to guide you through the process that may be necessary in order to play ROBLOX on some computers that use Norton Anti-Virus.
== General Connection Problems ==
 
For general connection problems (i.e. you don't even know if it's the firewall), please go to the [[Connection_Failures|Connection Failures]] page.


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== Firewalls ==
== Steps to Allow ROBLOX to Run ==


A lot of antivirus or internet security software tries to control which programs can access the internet. Often, these programs err on the side of caution and by default no program is allowed access. The easiest thing to try is just turning your internet firewall software off, to see if that allows you to join games. If it does, you can turn it back on and follow these steps to safely allow ROBLOX to access the internet:
A lot of antivirus or internet security software tries to control which programs can access the internet. Often, these programs err on the side of caution and by default no program is allowed access.  


1. Find your firewall program's control panel.
1. Find your firewall program's control panel.
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3. Find ROBLOX and allow it unrestricted access to the internet.
3. Find ROBLOX and allow it unrestricted access to the internet.
== Router Settings ==
The ROBLOX client isn't bound to use a specific port for outgoing data, rather it scans to find a free port on your machine. Thus if your router is blocking UDP packets on ANY port, you may run into problems.

Latest revision as of 15:39, 31 December 2008

Up one category:
Firewall and router issues

This page's purpose is to guide you through the process that may be necessary in order to play ROBLOX on some computers that use Norton Anti-Virus.


Steps to Allow ROBLOX to Run

A lot of antivirus or internet security software tries to control which programs can access the internet. Often, these programs err on the side of caution and by default no program is allowed access.

1. Find your firewall program's control panel.

Often you can find this in the taskbar in the lower right hand corner of your desktop. Otherwise, it is probably in your Windows Control Panel. You are looking for an icon that looks like one of these:

It's very common to find the control panel in your taskbar. Look down there:

2. Find the program permissions section.

3. Find ROBLOX and allow it unrestricted access to the internet.

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