Connection Failures

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FAQ

Connection Failures
Trouble Shooting

This page assumes that the revival implements connection in the same way that ROBLOX did and has not modified the message text.

Problem

ROBLOX client can’t connect to the ROBLOX game server. This can be unfortunate, because playing games on ROBLOX is fun! There are several reasons why this may not work.

What Happens

ROBLOX fails to connect to the game server, showing the user an error message Error messages include “Failed to connect to the Game. (ID=14)”, “This game has shut down”, “You have lost the connection to the game”, and similar

Why it Happens

• Red = Most Likely
• Yellow = Somewhat Likely
• Blue = Probably not

Firewall

This is almost always a firewall problem, though it can be (in very few cases) the result of a low-bandwidth connection or a flakey wireless connection. You can rule out the wireless connection by switching to a wired connection if possible. If it’s not the connection, or if you can’t try a wired connection, assume it’s the firewall.

• See Firewall and router issues for trouble-shooting tips.

Slow Internet Connection / Big Map

If you are playing on the internet on really slow service, and the map is big, it can take a good bit of time to actually download the map. Give it a little while. ROBLOX can be played on a modem, but your experience is likely to be poor. You can tell that map loading is in progress when you see the brick counter.

Empty Map / Place

If the map seems to be running, but it is unusually devoid of stuff, then the maker was just lazy and the map did in fact load. The maker probably just didn't do anything with the map, so it is empty. You can tell when a map is done loading, the message goes away.

Bad Map / Place

Quite simply. the map is bad. something happened when the map was made, there is some bad script, or something is preventing the map from working properly. Inform the maker of the problem, there is nothing you can do about it. It could even be infected from free models.

You have been removed from the game

If it only happens in 1 game, then you have been banned from the game. This is done by removing a player when they join. This results in a 'This game has shut down' error, and is helpful when you don't want a certain user to join your game. However, if the problem persists in several different games, then this is not the reason.

Other

List of connection failure messages

Message	Description
Failed to connect to the Game. (ID=14)	The server is not up or is not port forwarded. (2008)
Failed to connect to the Game. (ID=15)	The server is not up or is not port forwarded. (2009 - 2012)
Failed to connect to the Game. (ID=17)	The server is not up or is not port forwarded. (2012+)
This game is not available. Please try another	In most cases, the server is up, but you are connecting with the wrong client version.

List of messages after connection

Message	Description
You have lost the connection to the game	You have lost the connection to the game.
This game has shut down	This game has shut down, or the local player was removed.
You were disconnected for being idle X minutes	You were disconnected for being idle X minutes. X should start at 30 in 2007 and 20 in anything later. X increases on the message if you remain idle after the disconnection.

What to Do

There are several things that could be creating the problem. Here is a set by step process that can be used to go through to check it.

Configure Your Firewall

See Firewall and router issues for trouble-shooting tips.

See Also

• FAQ (Frequently Asked Questions)
• Other Possible ROBLOX Failures